Question 1

Where are your yams from?

Accepted Answer

Our yams are naturally and organically grown in Ghana and harvested on due seasons.

Question 2

How much are your yams?

Accepted Answer

Our yam prices are determined by the market price and seasons.

Question 3

How much do yams cost?

Accepted Answer

Yam prices are based on current market rates and seasonal availability. Check our Shop page for the latest prices.

Question 4

What is the weight of the box?

Accepted Answer

With our packaging, weight of boxes can be either 20kg and 25kg.

Question 5

What sizes are available?

Accepted Answer

Most products come in multiple sizes. For example, yam boxes are available in 10kg (Half Box) and 20kg (Full Box). Check each product page for all options.

Question 6

Do you ship items from other African countries?

Accepted Answer

We primarily source from Ghana, but we are expanding to include products from other African countries. Stay tuned!

Question 7

Do you bring items from other African countries?

Accepted Answer

With our packaging, weight of boxes can be either 20kg and 25kg.

Question 8

How do items get to Canada?

Accepted Answer

Our products arrive by air cargo (2 days) or by sea (up to 4 weeks), depending on the item and availability.

Question 9

How do you bring your items into Canada?

Accepted Answer

Our yams are by air cargo which typically takes two days to arrive into Canada or by sea which usually up to 4 weeks.

Question 10

Where are you located?

Accepted Answer

We operate at the heritage square location. We typically deliver all around Calgary and surrounding immediate cities.

Question 11

Do you deliver outside Calgary?

Accepted Answer

Yes! We deliver to Calgary (HQ), Edmonton, Red Deer, Vancouver, Toronto, Halifax, and many more cities across Canada. Contact us at +1 (587) 429-8884 to check if we deliver to your area.

Question 12

What is your operating hours?

Accepted Answer

We are open from 0900 hours – 2100 hours for all services. During after-hours we typically answer questions via text or call.

Question 13

How do I place an order?

Accepted Answer

Simply browse our shop, add items to your cart, and checkout. It's that easy! You can also call or WhatsApp us at +1 (587) 429 8884.

Question 14

Can I pick up my order instead of delivery?

Accepted Answer

Absolutely, however pick up will always have to be scheduled.

Question 15

What's your Return Policy?

Accepted Answer

24 hours of purchase. Please see our terms and conditions for detailed instructions.

Question 16

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure Stripe checkout. Your payment information is always safe.

Question 17

Are you a retail store?

Accepted Answer

We are open to the public and sell to all. Both retail and wholesale purposes.

Question 18

Can I return items?

Accepted Answer

Yes! If you are not satisfied with your order, you can request a return within 24 hours of delivery. Contact us and we'll make it right.

Frequently Asked Questions