Refund & Return Policy
Last updated: May 2026
At Danlex Wholesale Foods, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help.
Damaged or Incorrect Items
- If you receive damaged, spoiled, or incorrect items, contact us within 24 hours of delivery with photos of the issue.
- We will arrange a replacement or full refund for the affected items at no extra cost.
Perishable Goods
Due to the nature of fresh and frozen food products, we cannot accept returns on perishable items unless they arrive damaged or spoiled. Please inspect your delivery upon receipt.
Non-Perishable Goods
- Unopened and undamaged non-perishable items may be returned within 24 hours of delivery.
- Items must be in their original packaging and condition.
- Contact us to arrange a return. Return shipping may be the responsibility of the buyer.
Refund Process
- Approved refunds are processed back to your original payment method within 5–10 business days.
- You will receive an email confirmation once the refund has been issued.
Order Cancellation
Orders may be cancelled within 1 hour of placement by contacting us directly. Once an order is being prepared or has been dispatched, it cannot be cancelled.
Contact
To request a refund or report an issue, email admin@danlexwholesalefoods.com or call +1 (587) 429 8884. Please include your order number and a description of the problem.