Refund & Return Policy
Last updated: November 2026
At Danlex Wholesale Foods, we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help.
Damaged or Incorrect Items
- If you receive damaged, spoiled, or incorrect items, contact us within 24 hours of delivery with photos of the issue.
- We will arrange a replacement or full refund for the affected items at no extra cost.
Returns
- All products may be returned within 24 hours of delivery, including fresh and frozen foods.
- Please inspect your delivery when it arrives, and contact us within those 24 hours to arrange a return.
- Return shipping may be the responsibility of the buyer.
Refund Process
- Approved refunds are processed back to your original payment method within 5–10 business days.
- You will receive an email confirmation once the refund has been issued.
Order Cancellation
To cancel an order, contact us directly as soon as possible. Once an order is being prepared or has been dispatched, it cannot be cancelled.
Contact
To request a refund or report an issue, email admin@danlexwholesalefoods.com or call +1 (587) 429 8884. Please include your order number and a description of the problem.